Terms of Service

Last Updated: June 2026

Welcome to Qingmo Jiuzhou.

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or purchasing from this website, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before using our website.

1. General Information

Qingmo Jiuzhou is a cultural and artisanal brand dedicated to preserving and sharing traditional Chinese craftsmanship and heritage-inspired creations.

Throughout the site, the terms “we,” “us,” and “our” refer to Qingmo Jiuzhou. By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to these Terms.

We reserve the right to update, modify, or replace any part of these Terms at any time.

2. Products & Handmade Nature

Our products are handcrafted and inspired by traditional Chinese heritage craftsmanship.

Due to the handmade nature of our products, slight variations may occur in:

• Color

• Texture

• Shape

• Weaving pattern

• Ceramic details

• Natural material appearance

These differences are not considered defects but part of the uniqueness and authenticity of handcrafted work.

Each piece may vary slightly from product photographs.

3. Pricing & Payment

All prices displayed on the website are listed in applicable currencies and may be changed without prior notice.

We reserve the right to modify or discontinue products at any time.

Payments are processed securely through trusted third-party payment providers. We do not store complete payment information.

4. Shipping & Delivery

We offer international shipping to selected countries.

Shipping times are estimates and may vary depending on:

• Customs clearance

• Local courier operations

• Holidays

• Unexpected delays

Qingmo Jiuzhou is not responsible for delays caused by customs, force majeure events, or third-party logistics providers.

Import duties, taxes, or customs fees may apply depending on your country and are the responsibility of the customer unless otherwise stated.

5. Returns & Refunds

Because many of our products are handcrafted or limited in nature, returns may not be accepted for minor aesthetic variations.

We accept refunds or replacements only under the following conditions:

• Product arrives damaged during shipping

• Wrong item received

• Significant manufacturing defect

To request assistance, customers must contact us within 7 days of delivery and provide supporting photos.

Refunds for change-of-mind purchases may not be accepted.

Please refer to our Refund Policy for complete details.

6. Product Availability

Many of our handcrafted products are produced in limited quantities.

We reserve the right to limit or discontinue products without notice.

Availability shown on the website does not guarantee future stock.

7. Intellectual Property

All website content, including but not limited to:

• Images

• Product photography

• Logos

• Text

• Designs

• Branding

• Artwork

is the intellectual property of Qingmo Jiuzhou and may not be copied, reproduced, distributed, or used without prior written permission.

8. User Conduct

You agree not to:

• Use the website for unlawful purposes

• Attempt unauthorized access to the website

• Disrupt website functionality

• Reproduce or misuse website content

We reserve the right to refuse service to anyone for violations of these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, Qingmo Jiuzhou shall not be liable for:

• Indirect damages

• Incidental losses

• Delayed shipments

• Customs-related issues

• Loss resulting from misuse of products

Our liability shall not exceed the amount paid for the purchased item.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

We respect your privacy and are committed to protecting your personal information.

11. Governing Law

These Terms shall be governed and interpreted in accordance with applicable international commercial principles and relevant local laws where required.