Refund & Return Policy

Last Updated: June 6, 2026

At Qingmo Jiuzhou, every piece is meticulously handcrafted, aiming to embody the essence of traditional Chinese craftsmanship. Our works are not mass-produced commodities, but cultural expressions shaped by materials, time, and dedication.

Therefore, our policy strives for comprehensiveness, fairness, and full respect for the artwork and its collectors.

1. Order Cancellation

Orders may be cancelled only before preparation or dispatch begins.

If you wish to cancel an order, please contact us within 24 hours of purchase.
Once the preparation or shipping process has started, cancellation may no longer be possible.

2. Return Eligibility

Returns are accepted only in limited circumstances, including:

  • The artwork arrives damaged during transit
  • An incorrect item has been delivered
  • The item received differs significantly from its description

We do not accept returns for:

  • Change of mind or personal preference
  • Subtle variations inherent in handmade craftsmanship
  • Natural differences in material, texture, color, or form
  • Items that have been used, displayed, or altered
  • Custom or commissioned works (if applicable)

Each piece carries its own natural uniqueness, which is considered part of its artistic identity.

3. Request Timeline

If there is an issue with your order, please contact us within 7 days of receiving the piece.
Requests submitted after this period may not be eligible for review.

4. Review Process

For all return or refund requests:

  • We may request photographs or short video documentation
  • Each case will be reviewed individually with care and attention
  • In certain cases, the item may need to be returned for inspection

Our goal is to resolve issues with fairness and respect for the artwork.

5. Resolution Options

Depending on the situation, we may offer:

  • A full refund
  • A partial refund
  • A replacement (when available)
  • Or another appropriate resolution based on the specific case

Refunds, when approved, will be issued to the original payment method within a reasonable processing period (typically 5–10 business days, depending on financial institutions).

6. Return Shipping

If the issue is confirmed to be caused by us (damage, error, or misplacement), we will assume responsibility for return shipping costs.

In other cases, return shipping costs may be borne by the collector.

7. Condition of Handmade Works

Our pieces are created through traditional techniques and natural materials. As a result:

  • No two works are identical
  • Minor variations are expected and respected
  • These variations are not considered flaws, but part of the living nature of handcrafted art

We encourage collectors to appreciate these distinctions as part of the work’s authenticity.

8. Damaged or Incorrect Items

If an artwork arrives in an unsatisfactory condition, please contact us promptly with supporting details, including:

  • Order reference
  • Clear visual documentation
  • A brief description of the situation

We will respond with care and priority.

9. Delayed or Missing Refunds

If a refund has not been received within the expected timeframe:

  • Please first consult your payment provider or bank
  • Processing times may vary depending on financial institutions

If further assistance is needed, you may contact us directly.

10. Contact

For any questions regarding this policy or your order experience, please contact:

Qingmo Jiuzhou
Email: support@yourdomain.com
Website: https://yourdomain.com

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